Openreach are short of staff this time of the year, with people on leave. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. BT are supposed to activate my home broadband on 15/06 . In that time they have totally made my life a misery. The blame finger is pointed at BT, which doesn't surprise me, but nevertheless, my agreement is with Vodafone and V. Here's how to sign in on your BT TV device (e. OR. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. Is disgusting! Im going through the same thing right now. More options. Our broadband has been cut offActivation has not worked. Existing customers will continue to have access to BritBox on BT TV as usual. skip to search. BritBox on BT TV. With your BT ID, you can log into My BT and all BT apps to: View all your BT products. Choose one of our great value broadband packages. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. . He gives me a rout. A further five days will be needed to connect your broadband. Those fees aside, there’s no upfront charge for. If you sign up for a BT TV and Broadband package there's a £30 activation fee and £9. Activation has not worked. You can easily connect the hub yourself. . You’ll get our best-ever TV box. Skip Navigation. We're proud to use the EE network for our mobile service. Activation day. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. com & Community; Broadband. Pause and rewind live shows on our most advanced personal video recorder yet. BT. Once completed you could have requested a new phone number. @Sue_7. Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. com & Community; Broadband. I ordered broadband and it was due to be activated with an engineer visit on the 7th. Stream eye-opening documentaries, must-see reality, and exclusive Originals. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Since then,. All our broadband hubs have the latest technology installed to give you the best possible connection. , that beats the 1mb we currently get. 5cm in size. . The sales person said he will make the new order. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Activation has not worked. 86Δ a month. We’ll tell you how we’ll activate. We moved from Sky to BT after they failed to activate our broadband. Go to solution. Make a. You should receive an email or text from us when it’s activated. Average speed* 67Mbps. The Lounge; BT. broadband activation has been delayed for 2 weeks. No Internet connection, BT and ISP blame each other. Sounds very odd, e. although I was given a date of 4th May as my new activation date, I am still. Compensation is paid for delayed installations, delayed repairs, and missed engineer visits. A steady blue means that the Hub is connected to your broadband. Repair is delayed after your broadband or landline stops working. Re: Activating TNT sports on BT. If your BT broadband home network is playing up, you're not alone. We ordered the BT infinity 1 package. I was watching a Twitch stream at the time it went down. Free P&P and no upfront costs. 99. There are apparently issues for sky subscribers also. Switched from BT to Plusnet, activation day today 19th May. Step by Step instructions. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. We'll provide you with one Wi-Fi disc to extend your wi-fi connection. My Bills & Payments. Moving to Digital Voice. If that fails, feel free to email me at tv. First, let us know you're moving. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. Hello I'm sorry to hear about this experience, I completely understand your frustration. . Broadband activation issue. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. Missed engineer appointments - multiple times. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. this Black Friday. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. A further five days will be needed to connect your broadband. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. Hello I'm sorry to hear you have cancelled your order. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. . Hi , Thank you for posting and welcome to the Community. You might see an "Activate discovery+" at that point. I was recently told that fibre is now available in my area. Until today I paid for Sky ADSL2+ broadband for her. I hope this is the right forum area - apologies if not. Hi all, I have a new build property. Hello, Me and mother currently have not recieved internet for an entire month. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Let us know your problem so that we can get you back up and running. I thought it’s a straightforward transfer. Hi all, I am posting here as my last resort. They have no clue about my order until I called them on 15/06. We spent the weekend troubleshooting the problem with BT over the phone and t. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Re: Broadband Activation Delayed - Latest. Activation date given 15th December. Hi, I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. They have a large number of electronic components which can fail. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. Our network reaches over 99% of the UK, so we've got you covered. On the day of activation, connect your new router to the master phone socket. . New BT mobile customers can no longer take out SIM Only plans or Handset plans. . Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. . Hello, Me and mother currently have not recieved internet for an entire month. 20-02-2023 04:51 PM. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Then select ‘ Add Game Pass Ultimate’ to get set up. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. g. Automatic compensation is available to customers of BT, EE, Hyperoptic, Plusnet, Sky, TalkTalk, Utility Warehouse, Vodafone, Zen Internet, and Virgin Media. Hi. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Your options. Home phone including Digital Voice; BT. BT. . I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. Contact us. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. I did a speed test right after I got the confirmation text earlier today. Yesterday was my activation day and I waited in for the engineers. Scam calls. BT Broadband customers get at least two free licences and can. Hi Sorry to hear that there's been issues with your broadband installation. My activation date was yesterday. If that fails, feel free to email me at tv. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. . The engineer came and there was no issues raised however the activation did not occur. Cheers John Jun 25, 2021. With BT TV, you can create your perfect TV line-up from 5 different packages featuring the very best entertainment and sports. I had an activation date of Apr 26th, but there is no connection. It wouldn't allow it suggesting the SIM wasn't valid. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. I emailed BT on 3/8 to which I received an auto response giving a ref number,which I replied to on 4/8 and have not heard anything from them since. I'm sure they are working hard to find out why, but the most infuriating part is for the past 2 months hearing: Get ready your broadband will be activate tomorrow (and it isnt) - multiple times. Came online to check my bt account to see what it was saying and. Hi all, I have a new build property. I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. to dept. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. I moved into a property mid May, and ordered phone and broadband with Zen. So, reading other posts, I am not alone with my recent activation issues. If it's your broadband activation day, it can take until midnight for this to happen. Funnily enough, every time it gets tested by either the BT bot or BT employee it works spot on, no faults or dropout detected, as soon as test is finished router will drop out without a fail and router flashes orange lights. When I pressed the Activate button, after a few minutes the screen displayed a message saying this would take some time and to try later. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. Attempt to phone BT to report that the line is still not active. Once completed you could have requested a new phone number. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. My second order was not made correctly and whilst the third order has gone through, my Sports channels keep dropping out and no one knows why. BT customer service phone numbers (broadband, mobile or phone line) problems. Welcome to Hybrid Connect. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. We are so annoyed. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. Open discovery+ and choose Sign In. It has fibre to home. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. UK BT or EE subscribers only. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. I have been with BT for less than 1 month. My original order was cancelled for no reason. He gives me a router to take home and I cancel with BT. Plusnet charges £49. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. I have asked one of them to respond here, to see if they can help with your. . On hold for more then an hour. Long story short. BT Fibre broadband. Hi, I am encountering activation issues with my broadband connection, I am wondering if anyone else has had similar issues. 0800 328 1116. Get help to fix your dropping broadband connection. That is where your problem started. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. BT broadband and Sport from £1 a month for 3 months. I spoke to. The phone line service was fully working and the PON light was solid green and Phone 1 was green. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. Open discovery+ and choose Sign In. This process can take up to ten days. I got confirmation from both BT and Sky that my phone line and broadband woul. You might see an "Activate discovery+" at that point. For the last 3 hours been trying to contact vodafone through phone and live chat. Check for known service issues in. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. Today the Home Hub arrived on the stated delivery date which they e-mailed to me. 2. Openreach are short of staff this time of the year, with people on leave. 3. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. BT Fibre broadband / BT activation date passed. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. . Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Enter postcode to see availability. That’s true for all BT customers who aren’t on a business contract, and has been since 1 April 2019. However, sometimes these. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. Annual price changes and terms apply. You must activate your card within the period advised by the party who provided you with your card. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. Check BT availability. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. and check your landline and broadband usage. Not fully true. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. . That's not happen. To check your mobile signal status, use the EE coverage and network checker. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Find a hotspot and learn how to connect your devices. To find out which speed is right for you, see our Cheap Broadband guide. Bills & Packages. Annual price changes and terms apply. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. 99/month when bundled with Fibre 1 superfast broadband thereafter. Keep track of your bills and usage. The BT TV Box Pro is sold as part of a 24 month contract through BT. I have received my Sky puck and been given an activation date of 29th November 2023. , that beats the 1mb we currently get. This is a small network termination point. Sky activation update says: - to be activated on 16th. 00 per month for months1-3 £40. Technician: No extra cost – If QuickStart’s unavailable. No upfront costs. I got the 12 month pass offer that I redeemed. BT Halo. Hi All Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. This is a small network termination point. Home phone & Mobile. So placed the order on 22nd June. The Openreach database is primarily attatched to a phone number, that is their USO. If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. Sign in to discovery+ on a BT TV device. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. . Broadband speeds There are simple ways you can boost performance and get the best from your broadband. Great. I installed the new hub and after switchover, I used the free BT Digital Adapter to connect the base unit for our old phones and this worked well. The Openreach database is primarily attatched to a phone number, that is their USO. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. TV & BT Sport problem Login & BT ID issue Chat now. ACTIVATION. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. I have been trying to activate the BTsports app since it was launched without success. 0 Ratings. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Landline; BT Mobile; Email. Changed my broadband over from Sky to BT, sky worked fine. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Once completed, a member of the team will be happy to look into this for you. I'm a brand new BT Inifinity customer and things are already not going well at all. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. Contact us and ask for an upgrade to our current recordable TV box. Check if there are any temporary issues that are affecting service near you. My activation date was Friday 28th (yesterday). ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. Existing customers can upgrade or regrade through our contact centre, simply call us on 0800. 3. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. 99 delivery charge for your BT router. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. It seems that storm francis has managed to do some damage which resulted in us loosing the landline as well as the broadband. Welcome to this user forum for BT Retail phone and broadband customers. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Keep an eye on bt. Stream eye-opening documentaries, must-see reality, and exclusive Originals. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Sim only deals. 5 days x £5 = £25. . On the day of your visit. They have no clue about my order until I called them on 15/06. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. But she decided to move to BT Fibre 1. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. For the home; For business and public sector. I've just got of the phone to customer support having been told that there was a 'problem. For the first week I was getting download speeds c 19Mbps. Options. Hi. Or there might be a problem with your broadband. Hello I had my FTTP ONT and Battery Back unit installed on Friday 13th. BT order tracker says service was activated on 1 July, but also an alert apologising for delay to 6th (due to network install delay) and saying a 'specialist team' was working on it. I called again today, waited more than 30 mins to talk to someone. 2. It's time. BT advised my broadband should have been activated on the 31st of May and that they would be in touch to let me know when everything was ready. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. Ask the BT. Sorry to hear you're still experiencing issues with your broadband setup. Openreach are now saying that there is an. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. Stay on the screen with the 6-digit code while you grab your phone or. Reading the posts above, it sounds like many others have had the same problem as me. Activating your Sky Broadband. TNT Sports on Sky TV with BT broadband. I set to not renew. Then it was pushed to the 20th. BT Help is the place to come for support with all your BT products and services. Internet is currently two days late. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. Set up your BT internet in 8 simple steps. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. Checkout now. Until today I paid for Sky ADSL2+ broadband for her. Signed up 2 weeks ago and activation was today. At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight. My engineer visit and activation date was scheduled for 26/7/23. BT Home Hub 4 and 5. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. My engineer visit and activation date was scheduled for 26/7/23. . Track my order >. To activate your card, you must complete the registration process online. Go to MyBT and log in using your BT ID and Password. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. I've read complaints regarding BT broadband activation dating back to 2010, so it's. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. Hello Louise_E Many thanks for the stock reply. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. 4. I called bt again and was promised it would be on by midnight on the 22nd. 3.